About cookies

Websites operated by Tiro may make use of Cookies and Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by Tiro. These technologies may be used in analysing trends, administering the Sites, tracking your movements around the Sites and to gather demographic information about our user base as a whole.

We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Sites, but your ability to use some features or areas of our Sites may be limited

WHO WE ARE:

Tiro Systems PTY LTD

Suite 3, Level 27, Governor Macquarie Tower,
1 Farrer Place, Sydney,
NSW,  2000,  Australia

https://www.tiro.ie

In this document, Tiro Systems PTY LTD may be referred to as “Tiro”, “We” or “Us”.

THE INFORMATION WE COLLECT FROM YOU:

The information we collect from you or that you give us (collectively the “personal information” or “information”) comprises the following categories:

Information we need to operate your account 

When you first signup for a Tiro account, we will ask for your name, billing address, phone number and email address. We will also ask for a username and password so that we can create an account for you on our systems, as well as payment information.

This information is required because we need it to fulfill our contract with you, to provide you with support, and to be able to contact you. You should check this information and keep it accurate and up-to-date via your Tiro preferences.

Information we need to provide you with services

For some services, we will ask for additional information when it is needed by us or our suppliers to provide them to you.

This information is required because we need it to fulfill our contract with you. You should check this information and keep it accurate and up-to-date via your Tiro account or, in some cases where the service is external, via an online portal provided by the service provider.

Information you need to manage your practice 

The Tiro platform provides functionality for you to manage your practice.  services, we will ask for additional information when it is needed by us or our suppliers to provide them to you. If you need others to use your purchased services (such email addresses etc.) we may also ask you for personal information in relation to those individuals, but you must ensure you have their permission or authority to provide this.

Information we use to tell you about our services

When you sign up with us, we may ask you for permission to contact you by email from time to time with details of new or existing services we provide, using the email address you give us when you created your Tiro account.

This processing is based on your consent which you may withdraw at any time either via the “Unsubscribe” facility on any such message.

We may need to contact you from time to time with important information related to the operation of your account or your existing services. We will send you this information even if you withdraw your consent for other communications.

WE TAKE YOUR PRIVACY SERIOUSLY

We only collect personal information from you for valid reasons, almost always this is so that we provide you with a product or service you have requested. We do our level best to keep your information safe and secure. We minimise the information we collect from you to that needed for the purposes you have agreed, and we keep it for as short a time as possible. We will only disclose your information to others if necessary to provide you with the product or service you have requested, or where required to comply with law.  We absolutely do not pass sell, rent or trade your personal information to other businesses for profit or for purposes unrelated to your business with us. If we do need to disclose your information on to others we make sure that it is to someone within the EU where the same strong laws apply, or if outside of the EU, where there is a contract or framework in place to make sure your information is just as safe

HOW WE PROTECT YOUR INFORMATION:

Tiro web sites, portals, support systems, payment systems and email systems use HTTPS and Transport Layer Security (SSL/TLS) encryption to ensure that personal information you pass to us or that we send back to you is kept safe from eavesdropping.

Your personal information is stored on Tiro secure servers, in ISO 27001 certified facilities in Dublin, Ireland. Strict physical and operational access controls are in place to prevent access by unauthorized access and all our staff have received instruction on data protection principles.

Where we need to disclose your data to others to provide you with requested services, we ensure that there is a contract in place to ensure that your personal information is kept safe and secure in accordance with current data protection regulations.

Our security measures are reviewed periodically to ensure they continue to be appropriate to safeguard the information you give us.

YOUR RIGHTS

You have certain specific rights under law regarding your personal information.

The right to be informed

Primarily, you have the right to be informed about why your personal information is needed, what information is collected, what is done with that information, how long it is kept for, and the legal basis for doing so.

That information is contained within this statement and the referenced documents but if you have any questions or anything is unclear you can ask us at info@tiro.ie for more information.

The rights of access, rectification or erasure

In general, the personal information held by Tiro is obtained from you and you can access via your Tiro login.  You can view and modify that information as you wish, provided doing so does not prevent us providing you with the requested products and services or administering your account in accordance with the law.

If you believe your personal information is no longer required for the purposes you gave it, it may be possible to erase it provided we don’t need it to fulfill a contract or comply with law.

You can always contact us at info@tiro.ie if you need assistance with accessing, rectifying or erasing your personal information. In certain circumstances we may charge a reasonable fee for manual retrieval of personal information where this takes a significant amount of time or where the amount of information is large, but we will inform you beforehand in such cases.

The right to limit or object to processing

It is your right that we limit processing of your personal information to the maximum extent possible. This document outlines the reasons why we need to process your data and how we do so.

If we are processing your personal information because you have given consent for us to do so (such as for marketing purposes) and you wish us to stop doing that, or if you believe we are processing it to an extent not required by our contract with you or by our other legitimate interests, then you have the right to object to such processing.

You can contact us at info@tiro.ie  if you need to do this.

The right to data portability

To the extent that it is technically and practically feasible, while we are processing your personal information, we will make that information available for transfer in electronic format such that it is possible to transfer it to another system.

You can contact us at info@tiro.ie if you need to do this.

The right to object to automated decisions

Where you believe you have been subjected to decision-making based on automated processing (i.e. where no human is involved in the decision-making process) you have the right to request that any such decision is subject to review by a real person. This does not apply where the automated decision-making is required to fulfil a contract with you or where you had consented in advance.

You can contact us at info@tiro.ie if you need to do this.